Refund & Returns Policy

Refund & Returns Policy

Widnes Wild Ice Hockey Club Ltd
Last updated: [14/03/2026]

Overview

Widnes Wild Ice Hockey Club Ltd aims to ensure that customers are satisfied with their purchases from the Widnes Wild online store.

If you are not completely satisfied with your purchase, you may be eligible to return the item in accordance with the terms outlined below.

Our standard returns period is 30 days from the date of delivery. If more than 30 days have passed since your purchase was delivered, we may be unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase, such as an order confirmation or receipt.

Items returned that do not meet these conditions may not be eligible for a refund.

Please do not send returned items directly to the manufacturer unless instructed to do so.

Non-Returnable Items

Certain products cannot be returned for hygiene or operational reasons.

These may include:

  • Personalised merchandise (e.g. custom name or number jerseys)

  • Gift cards or vouchers

  • Digital downloads

  • Perishable goods (if applicable)

  • Health or personal care items

  • Items marked as non-returnable at the time of purchase

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may ask you to provide:

  • Your order number

  • A description of the issue

  • Photographs of the damaged item

If the product is confirmed to be faulty or incorrect, we will arrange a replacement or full refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund.

If approved:

  • A refund will be issued to your original method of payment.

  • Processing times may vary depending on your bank or payment provider.

Please allow several working days for the refund to appear in your account after it has been processed.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as it may take time for the refund to appear.

  3. Contact your bank, as there can be processing delays.

If you have completed these steps and still have not received your refund, please contact us.

Sale Items

Items purchased as part of a clearance or sale promotion may not be eligible for refunds unless they are faulty.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product (for example, a different size), please contact us first so we can confirm availability.

Gift Purchases

If an item was marked as a gift and shipped directly to you, you may be eligible to receive store credit for the value of the returned item.

If the item was not marked as a gift, refunds will be issued to the original purchaser.

Returning Your Item

To return a product, please contact the club first so we can provide return instructions.

Unless the item is faulty or incorrect:

  • Customers are responsible for return shipping costs.

  • Original shipping costs are non-refundable.

For higher value items, we recommend using a tracked shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Event Tickets

Please note that match tickets and event tickets are generally non-refundable, except in cases where:

  • An event is cancelled, or

  • A refund is required under applicable consumer protection laws.

If a fixture is rescheduled, tickets may remain valid for the new date unless otherwise stated.

Contact Us

For questions relating to refunds, returns, or exchanges, please contact:

Widnes Wild Ice Hockey Club Ltd
Website: https://www.widneswild.co.uk